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Black screen after system upgrade
Holley71
Member

After my system upgrade said it was complete, I can not see anything on my screen - it is black.  The only thing I can see is it will pop back up when the screen locks to blue but when I try to unlock it with my finger or using the pattern it turns back to black and I can not see anything.

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Re: Black screen after system upgrade
bearone21
Leader

re-boot

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Re: Black screen after system upgrade
vzw_customer_support
Customer Support

Updates are meant to improve and enhance your device, Holley71. We're sorry you're having trouble with your device since the update. Let's take a closer look into this and get this corrected. Please power the phone off and back on. We would recommend using the Software Repair Assistant to correct any issues the update may have caused. You can find the steps for the repair here, http://spr.ly/6587DG4FL. Has there been any damage to the phone?

 

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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