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Brand new S8 takes too long to charge
tru1825az
Member

Brand new S8 plugged in all night and only charged to 51%

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Re: Brand new S8 takes too long to charge
stef7
Sr. Member

Original adapter and cable?

I'd perform a factory data reset (FDR) backing up anything important first. I would try charging again. If still slow (and that is very slow, unless "all night" for you means 2 hours)...

Then I would suspect a bad charger or cable. I would get an OEM replacement adapter and cable off Amazon or ebay: Search for Samsung OEM S8 Charger

You can get something from Amazon w/Prime, sometimes in 1 day or same day...

If that didn't fix the issue, then I would suspect the phone, and I'd immediately replace it.

Re: Brand new S8 takes too long to charge
tru1825az
Member

The phone was at 28% when I plugged in at 8:00 PM and at 7 AM it was at 51%.  I did a phone check, everything was ok.  I will try FDR if that doesn't work it is back to the store, everything is less than 48 hours old.

Re: Brand new S8 takes too long to charge
bearone21
Leader

tun it off to charge.

Re: Brand new S8 takes too long to charge
stef7
Sr. Member

That would help, certainly, but that should not be necessary. I never shut mine phone off to charge.

Re: Brand new S8 takes too long to charge
kathy65793
Sr. Member

When you say brand new how long has it been in your possession? Did you get it from a Verizon store or did you get it on line? The reason I ask is that I think you have like 14-15 days to return it. If you have been having this problem right out of the box then I would definitely return it 

Re: Brand new S8 takes too long to charge
tru1825az
Member

I knew from my 6 edge it charges faster if off.  I totally shut the phone down, waited a few seconds then back on.  It charged on the doc in about an hour.  Thank you all for your ideas and help.

Re: Brand new S8 takes too long to charge
bearone21
Leader

do you ever shut your phone off, it's recommended!!!

Re: Brand new S8 takes too long to charge
kathy65793
Sr. Member

I think you meant this for tru1825az and not sure because their answer came across kinda messed up.

I think they did restart the phone and it is working fine now

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Re: Brand new S8 takes too long to charge
jrh4054
Sr. Member

One needs to be careful order 'after market' chargers.   I ordered a fast charger from Amazon that turned out not to be a fast charger even thought it said on it that it was.   Has I checked the Amazon reviews, I would have seen a consistent pattern of complaints saying it really wasn't a fast charger.