Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Broken Phone
Bluebeest123
Member

my phone just broke on me and i still have money to pay on it, can i move the difference over and get another phone?

0 Likes
Re: Broken Phone
vzw_customer_support
Customer Support

I’m so sorry to learn of the demise of your phone. We’ll lead you through this difficult time. Our fingers are crossed that you maybe have it insured, and if so you can start a claim here
https://phoneclaim.com/verizon/

If unfortunately there is no insurance to fall back on, then log into your My Verizon account here https://www.verizonwireless.com/my-verizon/ . Under "Devices" you’ll be able to pay off the remainder of your broken phone before upgrading to something new. Let us know if there are any questions on this. 


DavidH_VZW

0 Likes