Broken screen downunder

[gyrogyrl]

I broke the screen on my Samsung Galaxy 4 while on an extended (6 week) trip to Australia. When I tried to get it fixed, the techie said the Galaxy 4 is different in AU than the US, b/c of the operating system, and the screen won't work on my phone. Any suggestions about how to get my phone working again so I'm not phoneless for the next month? Thx.

[vzw_customer_support · Accepted solution]

Yikes! Let's ensure you have a working device, gyrogyrl! Do you have insurance on your account? If so you can reach out to Asurions Global Insurance Claims team at 866-397-6496.

YosefT_VZW
Follow us on Twitter @VZWSupport

[gyrogyrl]

Asurion was not at all helpful until finally I got to the 3rd customer

service person, apparently one of the few people who knows what is going

on. The first two wasted a lot of my time and money, and made my life while

traveling much more difficult than it needed to be.

On Tue, Dec 24, 2013 at 7:41 AM, Verizon Wireless Customer Support <

[vzw_customer_support]

Hi gyrogyrl,

Thanks for the update. I'm disappointed to learn about the difficulties you experienced by glad to hear the third person was.

ElizabethE_VZW
Follow us on Twitter @VZWSupport