You have to pay the entire phone balance in one lump sum to pay off the remaining amount due on the phone. Verizon Wireless doesn't allow you to pay a separate partial amount except for previously arranged monthly installment payments that appear on your bill.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hello, there. We realize how vital it is to have your account in order, and we are here to help. Was the credit intended for a Trade in, or Early Upgrade? MaxiL_VZW
RChadwick, making sure you are aware of your device balances is important. We will be more than happy to guide you on the right path.
Please follow this link http://vz.to/2v34BZE and reference number 4 from the second section to view the steps on how to view this information.