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CELL PHONE PAYOFF
jmogle1
Newbie
‎02-02-2021 04:13 PM

Why isn't my credit balance applied to pay off my phone?

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Re: CELL PHONE PAYOFF
Ann154
Community Leader
Community Leader
‎02-03-2021 08:33 AM

You have to pay the entire phone balance in one lump sum to pay off the remaining amount due on the phone. Verizon Wireless doesn't allow you to pay a separate partial amount except for previously arranged monthly installment payments that appear on your bill. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: CELL PHONE PAYOFF
vzw_customer_support
Customer Service Rep
‎02-04-2021 04:29 PM

Hello, there. We realize how vital it is to have your account in order, and we are here to help. Was the credit intended for a Trade in, or Early Upgrade? MaxiL_VZW

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Re: CELL PHONE PAYOFF
RChadwick
Newbie
‎06-18-2021 08:48 AM

Please advise how much money is owed on the following phones:

 

 

 

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Re: CELL PHONE PAYOFF
vzw_customer_support
Customer Service Rep
‎06-20-2021 08:53 AM

RChadwick, making sure you are aware of your device balances is important. We will be more than happy to guide you on the right path. 

 

Please follow this link http://vz.to/2v34BZE and reference number 4 from the second section to view the steps on how to view this information. 

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