When my cellphone (Samsung Galaxy 21) is shut off, and I get a call, instead of going to voicemail, the phone doesn't pick up the call. Instead, the caller gets a message saying we're sorry, your call cannot be answered at this time. Everything is fine if the phone is on and I don't pick up. Then, it will go to voicemail after 3/4 rings.
Hello, Deb1113! I understand you are having issues with your voicemail on your device when it is shut off, and I am here to help in any way I can. Let's move to a Secure Channel to exchange information privately and allow account access for troubleshooting. Just click on the link below and send a message in the new window that appears.
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth
Thank you! *Ayesha
Thank you for those details, Deb1113! We will be sending you a Private Note to continue this conversation, and get this resolved for you. *Bryan
After spending hours messaging with Verizon and since my phone is under warranty, they are sending me a refurbished phone. But, they told me not to use my current Sim card since that may be corrupted, but to go to a Verizon store and get a new one.