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Camera Failed Error - Verizon Let Me down Hard

over last month or so on galaxy s7 edge, camera failed message. Verizon not much help. Samsung familiar with problem and says it's very likely because of updates. I did the factory reset but no change. What a pain that is! Samsung says it can still be software that isn't affected by a reset. So I took it to the shop they recommended. The shop was going to reinstall factory files(same thing i did? I don't know) but couldn't because my charging port is too loose(aren't they all now when you've been able to take care of a phone well enough for it to last 5+ years?). So that's it. Not looking good for Samsung or Verizon right now. They aren't the only phone service/manufactures out there but they are acting like it in this case. My working phone was apparently torpedoed by a planned obsolescence attack. Or as the Samsung rep on the phone stated before she ghosted me after giving me her direct number in case I needed more help,"Some phones work ok with the updates and some don't" .   Nice.... So now I downloaded the software repair assistant to my PC but it looks like it just wants to do a reset again. Isn't that the same? This is quite frustrating. 

Re: Camera Failed Error - Verizon Let Me down Hard
Customer Support

Hello, KEN14445. We want to make sure you get the assistance you need to resolve this issue. We have sent you a Private Note to get started.