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Camera Failed and Screen Freeze after update
WRan
Member

Since the update to Pie, my camera has been frequently stalling and freezing. I'm also getting the "camera failed" error, when I've never had these issues before. To fix it, I have to restart my phone CONSTANTLY. What's going on and how do I fix it?!

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Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Support

We never want you to have issues with your device. What model phone do you currently have? 

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Re: Camera Failed and Screen Freeze after update
WRan
Member

Samsung S9, with the update for Pie

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Re: Camera Failed and Screen Freeze after update
vzw_customer_support
Customer Support

Thank you for the details, WRan. Let's continue to dig into this and ensure your camera is working again. Please reset your camera app with these steps, http://spr.ly/6606EXOfr. How often do you receive this error? Does this error show when using apps that allow you to take pictures? Has there been any damage to the phone?

 

DanielleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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