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Can I exchange my phone since it has a rex screen that bothers my eyes
jamesk1980
Member

My screen is pink. I turn the red all the way down and it is still pink around the edges. I can not view white screens as this upsets my eyes. Can i just go in and exchange my phone since I am not happy with it?

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Re: Can I exchange my phone since it has a rex screen that bothers my eyes
deloused
Sr. Member

Yes you can return your device for any reason you wish within the 14 day return policy period

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Re: Can I exchange my phone since it has a rex screen that bothers my eyes
jamesk1980
Member

What if I just wanted to exchange it?

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Re: Can I exchange my phone since it has a rex screen that bothers my eyes
mama23dogs
Sr. Leader

I see this as defective, no matter what Samsung says.  Within the first 14 days you can exchange a defective phone.  It does have to be processed in a way to correct the ESN/IMEI.

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Re: Can I exchange my phone since it has a rex screen that bothers my eyes
jamesk1980
Member

What is ESN/IMEI

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Re: Can I exchange my phone since it has a rex screen that bothers my eyes
Elements
Sr. Member

The IMEI is the device ID or serial number. However, there was a known problem with some Galaxy S8 phones having a red tint to the screen that was supposed to be resolved by a software update. You may want to try doing a software update on your phone before returning it, though you certainly have the option of returning it either way.

If you wanted to attempt the software update, you can do so by going into the Settings on the phone, scrolling tot he bottom, and selecting "System updates," then "Check for system updates."

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