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Can a Trade-in shipment be cancelled before it gets to the warehouse?
Marlene2002
Newbie
‎07-19-2022 09:21 PM

I traded in my S20+ and just shipped it 2 days ago. I realized I never checked for an SD card or cleared it. Can someone re-route my shipment back to me, so I can check my phone & then mail it back? It has not been the 30 days yet. 

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Re: Can a Trade-in shipment be cancelled before it gets to the warehouse?
vzw_customer_support
Customer Service Rep
‎07-21-2022 09:29 PM

Hello, Marlene2002. We are unable to intercept or return a trade in device once it has been shipped to us. If your phone had an SD Card, it would be safely destroyed at our warehouse. 

*Cassie

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