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Can not receive phone calls
michaelabrown14

I just got a new phone (Upgraded my phone). The issue even on my old phone was that some people could call me and my phone would ring while others could not. I can make phone calls and receive/send text messages. I am an employee who requires a phone to work. Please can someone help me? 

 

Do not Disturb is not enabled

Call forwarding is disabled

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Re: Can not receive phone calls
bearone21
Leader

do you have special ringtones for some people, are you accepting calls only from contact list??

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Re: Can not receive phone calls
vzw_customer_support
Customer Support

michaelabrown14, I rely on my phone for work as well and I'd be happy to help further review your new phone. What happens when you dial #832? Have you been able to make any successful calls since upgrading to your new phone?

 

LorenzoP_VZW

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Re: Can not receive phone calls
michaelabrown14

This has been resolved. I have to reset the network on my phone and then if that does not work you must contact customer service for them to do an account wide resync. 

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