Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can not type in password
Mario1279
Member

My screen is locked and is asking for additional security but i can not type in my password. Please help

 

0 Likes
Re: Can not type in password
vzw_customer_support
Customer Support

Mario1279, we want to help make sure you can get back into your phone, so we're right here to help! What exact make & model phone do you have? Is the screen completely frozen? Please provide other details.  -Alicia

0 Likes