Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Can't Change Email ID
Hawtdog
Member

Hello, I've been trying to change the Email ID of my Samsung account but when I tap on "Email" under "ID" it asks me to verify with the currently connected Email. The problem is that this email is no longer active. I also tried to sign out of my Samsung account but this also requires verification from the no longer existing email. Not sure what to do in this case, any help would be appreciated!

0 Likes
Re: Can't Change Email ID
bearone21
Leader

contact samsung.

0 Likes
Re: Can't Change Email ID
vzw_customer_support
Customer Support

I know it can be frustrating when things are tied to an old email account. In this case, you would need to reach out to Samsung to see if they can assist further: https://www.samsung.com/us/support/ Unfortunately, we do not have access to your Samsung  or email accounts through Verizon.

 

ChristineK_VZW

0 Likes