Re: Can't S Beam Music?
SlowBusa
Newbie

I'm in the same boat, I've enabled S Beam, NFC etc, when I touch the two S4's together I feel it vibrate, but there's no option to transfer songs, playlists, etc.  I can transfer them via wifi direct though. 

I would say the commercial is pretty misleading... 

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Re: Can't S Beam Music?
vzw_customer_support
Customer Service Rep

Hi there SlowBusa,

I definitely want to lead us in the right direction for a resolution. Thank you for all the troubleshooting you've already completed. I know my colleagues have also posted additional steps I would recommend, such as the hard reset.

I also want to ensure you're on the most recent software. Please view your software by following these steps: http://vz.to/102YQVk and let me know what you're currently running.

Melissa_VZW
Please follow us on twitter @VZWSupport

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Re: Can't S Beam Music?
Mclem27
Enthusiast - Level 2

Melissa_VZW,

Your link to check software is for the S3, checking the software on my S4 my Baseband version is I545VRUAMDK, and my Build number JDQ39.I545VRUAMDK

There has to be a glitch or something I just wish someone would get to the bottom of it!

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Re: Can't S Beam Music?
vzw_customer_support
Customer Service Rep

Thanks Mclem27. Sorry about that link mix up but I appreciate the detailed software information. Since we don't actually manufacture the phones, I reached out to Samsung directly (http://www.samsung.com/us/support/contact) to get to the bottom of this music transfer trouble. Especially since it doesn't seem to be a carrier-specific issue. I have reported the trouble and provided this forum post as one of many examples, so I appreciate your patience while we work with Samsung to get this resolved. The WiFi Direct option that RicedeKrispy suggested is a fantastic way to temporarily be able to transfer the music until this is corrected.

Thank you


Jennifer_VZW
Please follow us on twitter @VZWSupport

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