Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't answer a call by tapping the green answer button
GreenBeret
Member

I get an incoming call and the screen with the green answer and red decline buttons pops up.   I tap on the green answer button and nothing happens.  Same thing when a caller number I don't recognize comes up, the red decline button does not work.   Anybody out there help me?

Re: Can't answer a call by tapping the green answer button
GreenBeret
Member

Forgot to mention that my phone is a S9

0 Likes
Re: Can't answer a call by tapping the green answer button
tikibar1
Community Leader
Community Leader

Have you tried sliding the answer/green icon right and the decline/red icon left?

 

Re: Can't answer a call by tapping the green answer button
Ann154
Community Leader
Community Leader

On page 116, it says to drag the green call button to the right unless it is the pop up dialog window. 

 

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Samsung/UserGuides/Samsung_Galaxy_s9s9plus/sa...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Can't answer a call by tapping the green answer button
Ann154
Community Leader
Community Leader

@tikibar1 wrote:

Have you tried sliding the answer/green icon right and the decline/red icon left?

 


I was ninja'd! 😄

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Can't answer a call by tapping the green answer button
GreenBeret
Member

Thanks to all who replied.  All who answered by telling me to swipe right to answer and left to decline provided the help I needed.   I had lost my booklet and couldn't find the answer on the verizon web page.   Again, the community provides the answers. 

0 Likes
Re: Can't answer a call by tapping the green answer button
bearone21
Leader

you can download a manual.

0 Likes