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Can't answer a call by tapping the green answer button
GreenBeret
Member

I get an incoming call and the screen with the green answer and red decline buttons pops up.   I tap on the green answer button and nothing happens.  Same thing when a caller number I don't recognize comes up, the red decline button does not work.   Anybody out there help me?

Re: Can't answer a call by tapping the green answer button
GreenBeret
Member

Forgot to mention that my phone is a S9

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Re: Can't answer a call by tapping the green answer button
tikibar1
Sr. Leader
Sr. Leader

Have you tried sliding the answer/green icon right and the decline/red icon left?

 

Re: Can't answer a call by tapping the green answer button
Ann154
Expert
Expert

On page 116, it says to drag the green call button to the right unless it is the pop up dialog window. 

 

https://ss7.vzw.com/is/content/VerizonWireless/Devices/Samsung/UserGuides/Samsung_Galaxy_s9s9plus/sa...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't answer a call by tapping the green answer button
Ann154
Expert
Expert

@tikibar1 wrote:

Have you tried sliding the answer/green icon right and the decline/red icon left?

 


I was ninja'd! 😄

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Can't answer a call by tapping the green answer button
GreenBeret
Member

Thanks to all who replied.  All who answered by telling me to swipe right to answer and left to decline provided the help I needed.   I had lost my booklet and couldn't find the answer on the verizon web page.   Again, the community provides the answers. 

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Re: Can't answer a call by tapping the green answer button
bearone21
Leader

you can download a manual.

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