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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't register after migration
hi801
Member

I migrated from prepay to postpay last week. Ever since, I have been unable to login or register with verizon. This means that I am unable to setup autopay or view my plan. When I attempt to register, it says that my phone number is already registered. I can use my phone number and prepay password to login, but after it accepts the user/password, it says there is an error connecting to MyPrepay. Which is correct, because that account has been deleted since migrating to postpay. The problem is that it somehow is still linking my phone number to the prepay side.

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Re: Can't register after migration
vzw_customer_support
Customer Support

Hi there! We apprecaite you sticking with the Verizon family! Since you migrated your Prepaid account to a Postpaid account, you no longer have access to your Prepaid My Verizon account. You will need to reregister for My Verizon again. Does this help to know?   

*Ana

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