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Can't send gifs
JRACEGIRL
Member

I just upgraded to the s21 plus, and gave my fiance my s10 plus. For some reason he isn't able to receive gifs from me, he gets some weird link that when he clicks on it it wants him to sign in. No idea. He had the s9 prior to the s10 and he was able to get gifs from me. I have searched all over the internet and can't find anything. Please help. 

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Re: Can't send gifs
JRACEGIRL
Member

Actually I can't send any MMS.

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Re: Can't send gifs
vzw_customer_support
Customer Support

Congrats on your new phone, JRACEGIRL! We are here to help with the particular issue your fiance is experiencing with his device not receiving GIFs. Allow su to gather more information to be on the same page. What type of account/service is the phone asking him to sign in to when he clicks on the link? Which messaging app is he using?

VictorC_VZW

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Re: Can't send gifs
vzw_customer_support
Customer Support

I am sure we will figure this out together. I am sure you would like to end picture messages. What happens when you send a picture? Do you get any errors? What messaging application are you using?  -AmberF_VZW

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