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Can't send pictures in text on my new galaxy s20fega
bbingy50
Member

I've watched all the how to videos. Still can't send pictures in texts! I don't want to have to factory reset I will lose all my information.  Please help??

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Re: Can't send pictures in text on my new galaxy s20fega
vzw_customer_support
Customer Support

Let's make sure you can send those awesome memories and memes! I would be concerned too if I could not use picture messages. What exactly happens when you attempt to send a picture? Are you using WiFi or LTE data? -Yale

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Re: Can't send pictures in text on my new galaxy s20fe
bbingy50
Member

I'm using wifi.....I think that is the problem.  It works sometimes and other times it just keeps circling.

I tried it with just using the data too but that didn't work because we have poor coverage where I live.

Thanks for your response.

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Re: Can't send pictures in text on my new galaxy s20fe
vzw_customer_support
Customer Support

bbingy50, thank you for the helpful details you provided. Do not worry. We will find the root cause of the issue so you can send pictures via text when you need to.

Which text messaging app do you use? What color is the icon of the messaging app? Are you able to use apps and browse the internet when you are not able to send pictures via text?  

 

-Jacbb

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