Can't sync Fitbit now after new update

[TVGuy22]

Of course I uninstalled and reinstalled the app.  That's not the issue.  The issue is the update Verizon rammed down everyone's throat in the last week or two.  All my other Bluetooth-related devices are still fine.  My car connection, my wireless headphones.  Just the Fitbit One, which is a BLE. 

My wife's Fitbit is still fine on her IPhone. 

[Dave-in-Decatur]

GARKUB17 wrote:

Now I am having trouble with all my Flic buttons. The Flic people tell me its the Verizon update that killed off the Blue Tooth Low Energy connections on my Samsung Note 4.

Please fix this. What ever you changed I don't need or want it.

GARKUB17​ and TVGuy22, I suspect that, although Verizon is one of the main distributors of this "update," it originates with Samsung. If not with the Great Google, Progenitor of Android. Nevertheless, Verizon ought to at least be more forthcoming with any information they have.

[DFWdad]

Dear VZW responders, please tell me if I am wrong.  It seems all you  can do is read from a script of things to try.  You don't seem to be able to do what we need:

- Research to see if Verizon technical people are even aware that there is trouble

- Research to see if anything is being done about it

- Report these issues to someone else in the company who can address these issues.

I encourage all of you customers to log on to your account on Verizon  Wireless website,  chat technical support, and reason with them until they open an incident. They did for me while saying they saw no other reports if trouble.

It seems that these community pages are just for us to sound off to each other.

[Dave-in-Decatur]

DFWdad wrote:

Dear VZW responders, please tell me if I am wrong. It seems all you can do is read from a script of things to try. You don't seem to be able to do what we need:

- Research to see if Verizon technical people are even aware that there is trouble

- Research to see if anything is being done about it

- Report these issues to someone else in the company who can address these issues.

I encourage all of you customers to log on to your account on Verizon Wireless website, chat technical support, and reason with them until they open an incident. They did for me while saying they saw no other reports if trouble.

It seems that these community pages are just for us to sound off to each other.

I think that's right, most peer-to-peer support forums like this are for users to give advice to one another. VZW reps actually pop in here more frequently than is often the case in such forums. They are often helpful. But in this instance, they simply don't have the technical knowledge to tell us what is going on (and maybe not the corporate permission). I'm with you: all we want is information. Are VZW's technical people working on a solution for this? Are they communicating with Samsung? Will we see a fix or a patch sometime soon, or have to wait for next month's update to silently correct the problem without ever admitting it occurred?

[vzw_customer_support]

Look no further help has arrived LOVE2CTHEMOON. I know how important it is to make sure your phone is working properly.

Are you able to pair other Bluetooth devices to your phone? Make sure the Bluetooth settings on the phone is turned on. Make sure the Fitbit is only connected to one phone or tablet, and the Always Connected option is turned on in the Fitbit app (Open Fitbit app > Account > select tracker > turn ON All-Day Sync).

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LOVE2CTHEMOON]

I do not have any other blue tooth devices. In response to your suggestions. I have already checked these things and more. This is clearly a more intense issue, then what you have mentioned. This is ridiculous that your reply would even make sense at this point. Clearly, several, and I mean "several people " are experiencing this identical situation. From the many posts I have read, both on Verizon website, and Fitbit, the majority of people have a Samsung phone and Verizon service. Everyone has stated that this issue has stemed from an automatic update. It can't be that difficult to diagnosis this problem and fix it. My only conclusion at this point, is to go with another wireless carrier, get another phone that is not a Samsung, and never buy a Fitbit product again! This is really unacceptable!

[hambrew807]

This problem goes beyond Fitbits.  I have a Garmin Forerunner 220 that will not connect to my S5 after the aforementioned update, but it WILL connect to my Nexus 7, so the problem is not the watch.  Additionally, I have a scale that refuses to connect to my S5 after the update. Neither device had any connection issues prior to the update.

The problem is unlikely to be anything except the update.  Between your devs and Samsung, please get it together and fix this. In the meantime, please make the prior update (G900VVRS2DQD1) available so we can (hopefully) use BLE.

[Tetrasoli]

Having the same issue after OTA update. Polar Flow with A300 wristband device. Hoping for a hotfix.

[LOVE2CTHEMOON]

Well, today is 8/22, and I have not been aware of either Verizon or Fitbit, coming up with a solution to sync my device with my phone, since the update August 10th. Very frustrating, to say the least. It would be nice, at the very least, to get a somewhat detailed response from someone that is actually working on resolving this.

[vzw_customer_support]

hambrew807, Let's get your Bluetooth devices working with your Samsung Galaxy S5 again. I can understand how challenging it would be to not have the connections you used to. Please describe what happens when you try to connect? Are any connections successful?

JoelR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!