My 2 yr old Samsung Galaxy stopped working as in, calls were garbled &/Bought a Samsung SIII took it home, calls are garbled or dropped. Returned cel & sim card replaced, cel reformatted, still can't use cel in & around home. Exchanged SIII, took it home, still calls garbled &/or dropped. This is the only cel in the house. Visitors can use their cheap track cels here. Was their a change to the tower that made my 2 yr old Samsung stop working w/calls & also does not allow my brand new SIII to work?
probably
I have the same problem with mine. Been into the store in Cary, NC where when they called support they actually admitted a defect in the S3 and said replace the SIM which they did. That did not solve the problem and I called in the next time to support who replaced the phone. That did not resolve either so they again replaced the phone and the problem still occurs. I have also done factory resets on each of the 3 phones which did nothing to resolve either. I have called again today and as usually you have to explain from scratch the entire issue and then get to level 2 support and do the same again as Verizon apparently does not utilize a call tracking/ticketing software very well. When I called a week or so ago they said after each "bad" call press ### Send. Which I did. The tech said he would call me back on 7/18. Big surprise that he did not. So today I called and went through it all again and the tech is supposed to call me in 5-7 days, but I doubt I will ever hear back. I even offered to pay the normal upgrade fee to get a same or better phone. I'm not even looking to get out of my contract unless as a last resort to get something that works. What I think I will do now is only correspond via email so there is a trail I can provide them each time, then if needed file an FCC complaint if still no resolution. Please do the right thing and help us Verizon.
Hi zeusthor,
Oh No! That definitely sounds horrible. I totally understand the importance of having great wireless service. We can most certainly investigate this. For additional assistance please follow me Matthew_VZW and then DM me with your mobile number, thanks!
Matthew_VZW
Please follow us on twitter @VZWSupport
rdell2013,
I want to see what is going on with that ticket. I can only imagine how you are feeling at this point, but let's see what we can do to turn that around. Please reply with that ticket number that was filed a few days ago and I will be sure to look into the resolution status.
TamaraH_VZW
Please follow us on twitter @VZWSupport
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