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Can the S7 battery be replaced and if so will it void the Asurion insurance?
jrh4054
Sr. Member

My two-year old S7 is using battery at an alarming rate.  Is the battery replaceable?  If it is replaced, will that affect the insurance I have on the phone?

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Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
kathy65793
Sr. Member

Still having problems with the battery I see. I would call Samsung and see if they can give you the name of someone in your area that is authorized to work on Samsung phones. It should not affect the ins I think as long as the person working on it is authorized. That's a shame that you are having this problem with your phone. I wonder if holding back on that update is causing any of this problem. You still have marshmallow on your phone right?

I was just wondering when you charge your phone do you just use the regular charge or do you use the quick charge?

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
jrh4054
Sr. Member

I'm sure not doing the updates is causing this. I may take the phone to the Samsung desk at Best Buy.  I suspect they will want to do the updates before replacing the battery, if that's even possible.  In looking at the phone, I don't see any seams along the edges to take it apart. 

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
kathy65793
Sr. Member

Yea we can't change the battery our self  they have to put the seal around it again once they fix it.

I think if you took it to best buys they should be able to run a test on the battery to see how bad it is

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
bearone21
Leader

the battery only gets so many (500???) charge cycles before developing charging, time between charges + it could be apps you're involved with.

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
jrh4054
Sr. Member

I think the primary reason is not doing any system updates for months.  I'm still on 6.0.1.

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
vzw_customer_support
Customer Support

I'm sorry to hear you are having battery issues, jrh4054. Let's look into this together. How long is your battery lasting? Is the device damaged?  The battery is not removable, so unless it is changed by the manufacturer, it could affect the warranty. If it is replaced or changed. It will not affect the insurance. 

 

JoeL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
jrh4054
Sr. Member

In four hours the battery is down to 48% with very little usage.  It is not damaged, and the phone is two years old.

Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
vzw_customer_support
Customer Support

Jrh4054, let's keep working together to find out what's gong on. We’ll start your troubleshooting with doing a Device Health Check:  https://www.verizonwireless.com/support/knowledge-base-206364/  Please let us know the outcome. We’d also like to suggest using the Battery Device Manager:  https://www.verizonwireless.com/support/knowledge-base-203164/ 

 

 

TakendraW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Can the S7 battery be replaced and if so will it void the Asurion insurance?
jrh4054
Sr. Member

I've done Health Check several times.  There is nothing wrong with the battery.