Re: Can you uninstall the oreo update?
kathy65793
Master - Level 1

Also as far as switching to Apple after what they did to the battery on their older phones I don't think I would ever buy from a company that could do that to their customers. My son has an Iphone and he has done everything that he could to get better battery life and has not found anything to help.

Re: Can you uninstall the oreo update?
jrh4054
Specialist - Level 3

My wife has an iPhone 6+ that is over two years old.  It has had no battery issues.  She can go a day and a half without charging and this is with much more usage than my S7, which won't make it through a day.  Of course, you know my battery problems. 

Re: Can you uninstall the oreo update?
Ann154
Community Leader
Community Leader

If the Samsung phones follow the backup procedure Google has incorporated into the OS, it should be as simple as signing into your Google account on the new phone. When I got the Pixel, it asked which backup I wanted to restore from and I was able to select my previous phone (Motorola in this case). The applications and some settings were installed. Since I also back up my text messages through another application, I transferred those separately. My photos were already backed up to Google Photos so it was just a matter of linking the new phone to that account. I don't trade-in my phones so if there is anything missing, I can still access it from the original device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Can you uninstall the oreo update?
vzw_customer_support
Customer Service Rep

We want to help our customers as much as we can Jrh4054. We do handle each situation individually and see what we can do to help. What type of issues are you having? 

 

Amber_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Can you uninstall the oreo update?
jrh4054
Specialist - Level 3

I haven't updated my phone for nearly two years.  This Oreo fiasco is exactly why.

Re: Can you uninstall the oreo update?
vzw_customer_support
Customer Service Rep

We understand the concern involving the update. We understand this was a loved feature. This update is available across all Galaxy devices and the feature seem to have been removed. We want to make sure your feedback is heard. You can submit direct feedback to Google Support about this update at, https://support.google.com/?hl=en.

 

JavierMD_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Can you uninstall the oreo update?
jrh4054
Specialist - Level 3

It's specifically the Oreo update that concerns.  It's what OS updates do to, not for, phones in general.  I didn't do the Nougat update because of all the issues it caused S7 users.  It's pretty obvious to me that whoever writes these updates doesn't have to use them and deal with all the problems they create.  I have said I would I would never have an iPhone for many reasons, but I am beginning to change my mind.  iPhone users don't have so many issues with their updates.

Re: Can you uninstall the oreo update?
MJDJUNK
Enthusiast - Level 1

AAAAAHHHHHH!!!  I'M GOING OUT OF MY MIND! ! The Oreo upgrade on the Samsung Galaxy S7 is HORRIBLE! I totally agree -  long delays in loading applications since the upgrade and battery life is WAY worse!!!! THIS UOGRADE IS 100% HORRIBLE!

Re: Can you uninstall the oreo update?
mbrooke1215
Enthusiast - Level 3

I agree with you. Customer service is what tipped the scale with me over other providers. When that goes...I go, they can keep their "Updated" phone

Re: Can you uninstall the oreo update?
mbrooke1215
Enthusiast - Level 3

Wish I hadn't !

Dang updates. I want my Nougat back!