Re: Cannot Connect to Verizon after Android 8 Update
vzw_customer_support
Customer Service Rep

Thank you for trying. What we would like for you to do now is remove your SIM card from the device for a couple of minutes and then re test. Please let us know how that works. Thanks. 

 

Rogelio_VZW
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Re: Cannot Connect to Verizon after Android 8 Update
majgenrelativity
Enthusiast - Level 2

Unfortunately, that did not work. I also tried resetting the APN's, but that didn't change anything either.

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Re: Cannot Connect to Verizon after Android 8 Update
vzw_customer_support
Customer Service Rep

I'm sorry to hear that you're still having trouble with your device, majgenrelativity. For additional assistance, please reply to my Direct Message, to continue troubleshooting your device in more detail. 

 

 

Michelle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Cannot Connect to Verizon after Android 8 Update
bearone21
Legend

the same sim card in an s5??

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Re: Cannot Connect to Verizon after Android 8 Update
majgenrelativity
Enthusiast - Level 2

I have a little plastic adapter that will adapt a nano-SIM to a micro-SIM so it will fit in my S5. Came with the SIM card

Re: Cannot Connect to Verizon after Android 8 Update
bearone21
Legend

thanks

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Re: Cannot Connect to Verizon after Android 8 Update
vzw_customer_support
Customer Service Rep

Thanks for getting back to us bearone21. We want to be sure we clarify what assistance you may need. Please share details regarding the SIM card and your device, if you would like help. 

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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