Cannot dial or receive calls

[MAILMAN1962]

What's up? I can't dial OR recieve calls.

[vzw_customer_support]

It worries us to hear you're unable to make or receive calls, MAILMAN1962. It is our priority to ensure you're able to make and receive calls without problems, and we will be more than happy to help. We have some questions to better assist. When did you start experiencing these issues? Could you please provide us with your ZIP code to review your area? What is your experience when using data and text messages? DavidR_VZW

[bearone21]

kinda vague!!

is the phone activated or were you just going to use the magic pack?