I couldn't find anything related to a verizon branded phone. At least you figured out something.
I am glad you found a workaround for this, markslang. At this time, that would be the best route for this issue. All phones have contacts stored within the phone itself. If you are having issues with the cloud not backing them up, I recommend reaching out to Google directly.
Hello, markslang. Thank you for reaching out to us. I understand how practical it is to have your contacts synced with your Google account, and I am here to help out. To start, when you manually add a contact, on the top of the information it should say either Verizon or Google. Do you see that setting?
Have you attempted to use an alternate storage cloud?
As I noted, I have discovered a setting when creating a new contact in the Verizon contacts app for Phone or Google in the upper left part of the screen. Phone is the default. This has been saving all my added contacts to the local phone only. I did not even realize this was a menu as it just shows the word Phone in plain black letters. However, when I click on the word, it gives me the option, instead, to save the new contact to Google. Once I did that, the next time it seems to still be set to save to Google. So this is a workaround.
Google is syncing all contacts created with its app. However, the phone will not allow me to set the Google contacts app as the default contacts app. I also gave Google permission to access contacts. However, for some reason, it does not seem to get the newly created local contacts. They just stay on the phone. Fortunately, I only had about a dozen of those local only contacts. I just reentered all of them in Google, so they are now synced. The Verizon contacts app does read all my Google contacts, so, once they are in Google, I can use them to make phone calls or send text messages. So this gives me basically what I need. However, I don't understand why Verizon seems to have removed the normal Samsung options to Manage Contacts so I could set up Google contacts as the default always without worrying. I really don't want to use an alternative cloud backup as Google also syncs with my other devices, and that is what I am trying to achieve.
We appreciate the helpful information, markslang. Systematically, we don't have any tools to modify this setting. Your feedback is important to us and we will ensure this information is addressed internally. Please let us know if you have any additional questions.
GersonG_VZW
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