Cell phone does not ring
SHALIL46
Enthusiast - Level 1

I have a Samsung Galaxy 4 and I do not get a ring tone on incoming calls.  Is there something I can do to correct this?

Re: Cell phone does not ring
vzw_customer_support
Customer Service Rep

I’m sorry to learn that your phone went mute on you, SHALIL46. I know how important it is to hear the ringer when you have incoming calls. Let’s get some additional information and explore ways to resolve this issue.

When was the last time your phone rang as intended?

Is there any physical or water damage to the phone?

Did you recently install/update any particular application/software?

AntonioC_VZW

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