Charged But Not Shipped?
RAF0371
Newbie

Verizon charged my credit card for the taxes and such for the S8, but phone has not shipped.  I was under the impression that when I was charged it would be shipped?

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Re: Charged But Not Shipped?
vzw_customer_support
Customer Service Rep

RAF0371, I want to ensure you get your amazing new S8 as quickly as possible. I can understand your concern, since you have received a charge, but the phone is not showing it has been sent yet. It does take some time from when you are charged and the order goes out, to when the shipping carrier assigns a tracking number. Please allow up to 24 hours to receive an email with tracking information.

Thank you,

MichelleH_VZW

Follow us on Twitter @VZWSupport

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Re: Charged But Not Shipped?
vzw_customer_support
Customer Service Rep

RAF0371, I want to ensure you get your amazing new S8 as quickly as possible. I can understand your concern, since you have received a charge, but the phone is not showing it has been sent yet. It does take some time from when you are charged and the order goes out, to when the shipping carrier assigns a tracking number. Please allow up to 24 hours to receive an email with tracking information.

Thank you,

MichelleH_VZW

Follow us on Twitter @VZWSupport

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