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Charging port no longer works.
JOHVOB35
Member

Bought phone thru best buy 2 months ago. Charging port no longer works. Who do I talk to about warranty information?

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Re: Charging port no longer works.
tikibar1
Sr. Leader
Sr. Leader
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Re: Charging port no longer works.
bearone21
Leader

usb or wall charging??....usb port may be bad.

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Re: Charging port no longer works.
vzw_customer_support
Customer Support

JOHVOB35-

Oh no! That definitely sounds frustrating considering the phone is relatively new. Let's figure this out together. What happens when you try to charge your phone? When did the charging port stop working? Have you tried using a different charger or a different outlet?

AmberK_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Charging port no longer works.
JOHVOB35
Member

When plugged in does nothing. The charger I have works on other s8 phones so I know that is not the issue.

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Re: Charging port no longer works.
vzw_customer_support
Customer Support

That's really odd, JOHVOB35. We're eager to get this resolved for you. Has the phone been damaged or wet at all since you've had it? Even in the slightest way?

 

VanessaS_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Charging port no longer works.
JOHVOB35
Member

No damage that I am aware of to the phone.

Jon [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Charging port no longer works.
stef7
Sr. Member

How about the cable?

Also are you able to take a magnifying glass or clearly see the pins of the phone's charging port? Are any pins bent?

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Re: Charging port no longer works.
JOHVOB35
Member

Cable works fine on another s8. Looking at pins everything looks okay to me

I guess

Jon [Removed]

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Charging port no longer works.
stef7
Sr. Member

OK, one more thing to try. Try using a USB charging cable connected to a laptop, i.e. try slow-charging the phone... If it establishes a charge (maybe 4 or 5%), try switching over to your Samsung S8 charger.

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