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Close All button
NASUSMI
Member

My Close All button stopped working.  It works sometimes if I push it in just the right spot and hold it down. But most of the time it doesn't work. Any suggestions? I've only had the phone a month.

Labels (1)
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Re: Close All button
NASUSMI
Member

I need to re-phrase this. It's the multi-task button that is not working, the one you push to get to the close all.

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Re: Close All button
dexman
Sr. Member

If the button is not working as intended, I, myself, would get the phone replaced.

Re: Close All button
bearone21
Leader

is the phone in a case, is the screen dirty??

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Re: Close All button
vzw_customer_support
Customer Support

I love the S9 and I want you to be able to use it as intended, NASUSMI. I am still a little unclear as to which button you are referencing here. Are you talking about the side control buttons: power, volume, sleep button or the screen indicators that appear at the bottom of your device screen? Do you have a case and a screen protector on your phone?

Nichole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Close All button
NASUSMI
Member

Yes it's in a case, and no it's not dirty. I tried it out of the case for a while and it didn't make a difference.

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Re: Close All button
bearone21
Leader

have you re-booted with the case removed?

Re: Close All button
tikibar1
Sr. Leader
Sr. Leader
Re: Close All button
vzw_customer_support
Customer Support

NASUSMI,

We can relate to how important it is for you to be in control of  your device. Which buttons are not working? What happens when you attempt the same functions while in Safe Mode: https://www.verizonwireless.com/support/knowledge-base-216817/

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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