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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cloud app- Error 11
HRICE19
Member

Verizon cloud app- I opened it and it prompted me to complete my profile ( which I did) and noticed my contacts weren't backed up. I attempted to do a back up and it failed. So I updated the app, and now when I try to reopen the app the error code 11 pops up as it gathering your account data. App never opens.  I am able to login in on the website and all of my stuff shows up on the desktop site, the app is just not working. I have Uninstalled and reinstalled.... restarted my phone... cleared app data and cashe....I do not know what else to do. How do I fix this? 

 

 

 

Re: Cloud app- Error 11
vzw_customer_support
Customer Support

Thanks for reaching out. We don't want there to be any errors when you're trying to use the cloud feature on your device. Sounds like you've done a lot of the steps on your own. I want to get more specific details. I'm sending you a Private Note. Please respond to that message. 

-KevinR_VZW 

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Re: Cloud app- Error 11
colospgs5735
Member

I receive this error. Please advise. Thank you!

Re: Cloud app- Error 11
vzw_customer_support
Customer Support

Thank you for the clarification. It is concerning to see that you are receiving this error even after all the steps you've taken. Please respond to the Private Note that was sent so that we can access your account and investigate further. 

 

GeorginaG_VZW

Re: Cloud app- Error 11
Mfw2922
Member

I am having the same code 11 error when trying to open the VerizonCloud

Re: Cloud app- Error 11
vzw_customer_support
Customer Support

Hello, we are here to aid in any way that we can. Please send us a Private Note.

Re: Cloud app- Error 11
parkspsyd
Member

I am also having the code 11 app error when trying to access Verizon Cloud on my Samsung A51. I don't know if I'm already signed up for Cloud or not, but I have unlimited data. I have already tried all the quick fixes.

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Re: Cloud app- Error 11
vzw_customer_support
Customer Support

Hello, we are here to aid in any way we can. Please send us a Private Note to proceed.

 

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Re: Cloud app- Error 11
krisschrem
Member

Also experiencing this error. What I going on with Verizon lately??

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Re: Cloud app- Error 11
vzw_customer_support
Customer Support

Hello, we want you to be able to access your content with ease. Please send us a Private Note to proceed.

*Kerry

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