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Cloud not restoring from September 2021 text messages to new phone
evelynweyker
Member
Why is the cloud restore not restoring my text messages sent between September 6, 2021 and September 24, 2021? They show up on the Verizon online text website.
 
 
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Re: Cloud not restoring from September 2021 text messages to new phone
vzw_customer_support
Customer Support

evelynweyker We know there are times we need to see all of messages. Are you referring to adding them back to your phone? If so, on the phone, did you sync with the cloud?-Dolores

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Re: Cloud not restoring from September 2021 text messages to new phone
evelynweyker
Member

I lost my old phone and just got a replacement through the insurance.  I do a cloud backup every night so texts, contacts, and calls were backed up to my cloud.  When I go to Verizon online and look at my texts through the website, these texts are there.  However, when I do a Cloud content restore on the new phone, texts from the month of September 2021 are not being restored.  What can I do to fix this?  It seems to be a bug.

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