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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cloud storage
KIMREE96
Member

My S6 Edge Plus recently performed an update and backed up my pictures to the cloud. When reviewing the pictures, I noticed that there is a gap in the time frame for my pictures. There are pictures beginning prior to Sept. or Oct. 2016 and then additional pictures beginning again June 2017. Where can I find the missing pictures from in between these time periods & how can I recover them?

Also, I noticed that all of my Color Notes are missing. Is there a way that I can get them back and if so, where would I find them?

Thanks!!!

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Re: Cloud storage
vzw_customer_support
Customer Support

Thank you for bringing this to our attention, KIMREE96 . I know it's vital to have peace of mind that your pictures are stored safely. I will be happy to help resolve this for you. When you're reviewing your stored pictures is this being done via the app or online?

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