Cloud update says "unavailable" since January for Samsung Galaxy S7
PAMSCH31
Newbie

Every time I try to update the cloud on my Samsung Galaxy S7, it says unavailable since mid January.  Please help! I don't want to lose my pictures & staff in stores say they can't help because they don't know how to fix it. Thank you!

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Re: Cloud update says "unavailable" since January for Samsung Galaxy S7
Ann154
Community Leader
Community Leader

Are you referring to the Verizon Cloud?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cloud update says "unavailable" since January for Samsung Galaxy S7
SuzyQ
Community Leader
Community Leader

Back up your photos to Google photos, since Verizon cloud seems to be not working.  Android will sync with your google account, just be sure to upload over wifi to save your data.