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Connecting Samsung Galaxy 7 to PC
LeahG35
Member

When connecting my phone to my PC, I've read all the notes about pulling down the notification settings to change from "charging" to file transfer, but those options simply don't appear.  Is there another place in Settings I can go to change this so I can transfer some large files off my phone to my PC?

Thanks

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Re: Connecting Samsung Galaxy 7 to PC
Ann154
Expert
Expert

Have you tried a different USB port?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Connecting Samsung Galaxy 7 to PC
LeahG35
Member

No, I will try that, thanks!

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Re: Connecting Samsung Galaxy 7 to PC
LeahG35
Member

That did not work.  But thanks!

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Re: Connecting Samsung Galaxy 7 to PC
kathy65793
Sr. Member

Do you have your phone connected to your home wifi? I have a Netgear Router and have a app that goes with the router on my phone.  On the app there is an option to do turbo file transfers from phone to computer for large files. Also do you have your Developers Option on the phone working?

Re: Connecting Samsung Galaxy 7 to PC
bearone21
Leader

try another usb cable.

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Re: Connecting Samsung Galaxy 7 to PC
vzw_customer_support
Customer Support

Being able to transfer your information to the computer is essential, LeahG35. Let's get this working. Have you been able to do this previously with your S7 and current computer? What options do you have when you plug it in and pull down the notification bar? Are you following the transfer steps listed here: http://spr.ly/6586DJoeG?

NicoleB_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Connecting Samsung Galaxy 7 to PC
jrh4054
Sr. Member

Kathy 65793 has the right answer.  You have to active the developer settings to set up the USB transfer.  To do that, go to the About Phone setting.  Click on the Build number option.  Tap on 'build number' 7 times.  You will then be notified that developer options are enabled.  Then go to Developer Options, turn on USB debugging, and change the USB configuration from charging to MTP.