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Contact names are not showing in new Windows Message+
ChrisKringlish

Since I have had to load the new app on my PC, I cannot see the names of my contacts - just the phone numbers.  I have uninstalled and reinstalled the app several times, I have all of my contacts saved to the cloud so that isn't an issue, and I have waited patiently to see if it would just miraculously update after an overnight wait, but all produced no positive results.

I have tried to install the older version as discussed elsewhere here in the forums and downloaded from dropbox but it will not install on my computer, giving an error message.

I find it absolutely untenable in this day and age that verizon cannot get it together and provide a good app for its customers, and if they can't they should just go back to the one that worked. The rating of this app in the MS store should give them pause but here we are. Does anyone have any solutions? I have read all of the previous questions here on the forum and have yet to find a solution that works for me.

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Re: Contact names are not showing in new Windows Message+
vzw_customer_support
Customer Support

We are truly sorry to see you in this Message+ dilemma. The last thing we want is for you to have a negative impression of us. Please send us a Private Note to further assist you.

~Gilbert

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Re: Contact names are not showing in new Windows Message+
jav6
Sr. Member

@ChrisKringlish wrote:

.   .   .

I have tried to install the older version as discussed elsewhere here in the forums and downloaded from dropbox but it will not install on my computer, giving an error message.

.   .   .   

Those suggestions for installing a previous version were long before the new Win10 desktop app v3.0.1 was released.  Since it was released, the old versions were rendered unusable and blocked in the VZW servers so they fail installation.

...Just another VZW customer...trying to offer some assistance...
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Re: Contact names are not showing in new Windows Message+
ChrisKringlish

jav6, thanks for that - I will quit trying. 

I have read much of what you've suggested on this topic and have yet to find the key for me to have success.  But I will keep looking/working on it.

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Re: Contact names are not showing in new Windows Message+
jav6
Sr. Member

@ChrisKringlish wrote:

jav6, thanks for that - I will quit trying. 

I have read much of what you've suggested on this topic and have yet to find the key for me to have success.  But I will keep looking/working on it.


Sorry for the discouraging news.  I don't use the desktop for messaging too much so kind of gave up on finding a resolution to the problem.  I've sent numerous emails to the Verizon Messaging Team, which is supposedly responsible for the Message+ app's, with NO responses.  Nobody has been able to let us know where the contact names are supposed to come from when using the desktop M+ app or why we cannot get them synchronized in M+.

...Just another VZW customer...trying to offer some assistance...
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