Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Contacts on S6 no longer syncing with gmail account contacts

Ever since the last Verizon update 2-3 weeks ago, I'm unable to get my contacts and calendar entries to sync. Navigating to Settings -> Accounts -> Google -> <> immediately shows a static progress circle stuck for both Sync Calendar and Sync Contacts, including after a reboot. Tapping either of these to do an immediate sync fails as nothing happens. Note that mobile data IS turned on and I've also tried this with WiFi turned on. Browsing web pages and reading gmail on for this same gmail account works, meaning connectivity to gmail is functional.

What did Verizon's update do to incapacitate contact and calendar syncs?

Please do NOT suggest uploading anything to Verizon Cloud b/c that ain't gonna happen. This is basic Android and Google functionality!

I'm on a S6, Android 7.0.

Labels (1)
Re: Contacts on S6 no longer syncing with gmail account contacts

The same thing happened to me with my LG G6 when I installed the update to Oreo. It is a well know problem that Google will hopefully fix soon. I tried the suggested fix involving deleting the App Data under "Contacts Storage", but all it did was delete all the Contacts on my phone. Luckily, I had done a recent backup using Easy Backup and was able to restore them. It's very frustrating because syncing Contacts and Calendar are extremely useful.