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DIGITAL SECURE
Dale340
Member

when I open Digital Secure and click onto "Safe W-Fi". It then tells me to "tap to start your protection".  When I click on it. It gives me this message:  "We've having trouble connecting to Safe WiFi. Please try connecting again." I've tried several times. But still get that error message. How do I correct it?

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Re: DIGITAL SECURE
vzw_customer_support
Customer Support

Dale340, we appreciate you reaching out in regard to the issues that you're having with our Digital Secure application, but not to worry as you have come to the right place for help! To ensure that we're on the same page, what is the make and model of the device experiencing the issue? Can you also tell me if the issue is with one specific Wi-Fi network or any network you attempt to connect to?

-Kevin

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