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DO NOT Download Galaxy S7 Security Update 6/26/17
DMZMAN
Novice

Downloaded latest security update that came available today.  All of a sudden, numerous apps DISAPPEARED!  They're not on the home screen(s) and not showing under the Apps.  These seem to be mostly the ones I previously moved to the SD card.  Yet, if I go to the play store, presto! There they are!  I can run them from there, but cannot see them on the apps screen so I can move them to the phone's home screen. 

Since the last few updates went smooth, I assumed Verizon got their act together after those catastrophic S5 LOLLIFLOP updates.

Boy was I wrong!

I'm now on the phone with VZW tech support for an hour and a half now and am getting nowhere!

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Re: DO NOT Download Galaxy S7 Security Update 6/26/17
bearone21
Leader

you aren't running apps from the play store, apps are already installed.

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Re: DO NOT Download Galaxy S7 Security Update 6/26/17
DMZMAN
Novice

>>>>>you aren't running apps from the play store, apps are already installed.<<<<<

[[Removed] are you talking about? All my downloaded apps are from the Play Store.

Just got back from the Samsung store.  They confirmed it was the security software update that [Removed] everything up and I have to go back tomorrow so they can back everything up, wipe the phone, then restore it all.

profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: DO NOT Download Galaxy S7 Security Update 6/26/17
jrh4054
Sr. Member

Before doing the update, did you unmount and remove the SD card?  I always do that.  FYI, I still haven't installed Nougat.  As long as people have problems with it, I will continue delaying the install.

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Re: DO NOT Download Galaxy S7 Security Update 6/26/17
vldelenn
Member

Yes, the update (which I just did now) corrupted the SD card.  Everything on my card is missing (apps, pics, docs). 

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Re: DO NOT Download Galaxy S7 Security Update 6/26/17
Partner420
Member

Having issues too with the newest update.  All of a sudden, my phone started running VERY VERY hot and draining the battery very quick.  I very much rely on my phone for work, so this is a major inconvenience!  This needs to be fixed ASAP!

Re: DO NOT Download Galaxy S7 Security Update 6/26/17
Justinlow87
Member

All system and software updates to Samsung can be disabled by an application call a BK DISABLER you can get it from Google play. Some Samsung models require the BK PLUGIN. I have been using it to block all system and software updates. Until checked