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Dial Pad Timeout

Dial Pad Times out in about 15 seconds unless you continually tap phone display (dont mess up and hit a number).   

This is an extremly ignorance when online with many businesses or government where you are constantly requested to hit a number. (VA Takes you on a 4 minute "Tap a Number " dance yo connect to your doctor).  Screen Timeout does not affect the dialpad.

So far, I can not find an option in setting to change Dial Pad Timeout?

Does anyone have a solution to this?  Thank you.

Re: Dial Pad Timeout
Customer Support

I can understand the frustration of having a dialpad that times out Morganfj. Is the software up to date on your device?  Do you have your screen display set to stay illuminated more than 15-seconds?