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Did factory reset on my S9 in order to transfer to wife. Cannot do a normal setup since reset as the keyboard is not operational.
rgaudet1
Member
‎01-19-2022 05:30 PM

Did factory reset on my S9 in order to transfer to wife. Cannot do a normal setup since reset as the keyboard is not operational in order to do the setup

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Correct Answer!
Re: Did factory reset on my S9 in order to transfer to wife.
vzw_customer_support
Customer Support
‎01-22-2022 05:07 AM

It's vital that you are able to complete setup for the S9 swap. Let's collect more information about the Samsung keyboard issue. For clarification, did the keyboard functioned properly while going through the factory reset? What changed with the keyboard after resetting the phone? Does the device have any signs of physical or moisture damage? -Rita K.

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