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Disney Bundle prompted me for payment
danielle829
Member

I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and I am being charged on my personal bank account. 

The email address matched, so that is not the issue. I want to be able to use my free trial, but it now seems I have a personal account with Disney+ set up, thanks to Verizon.

Not what I expected. 

Re: Disney Bundle prompted me for payment
vzw_customer_support
Customer Support

Hello, danielle829. I am sorry to hear you ran in to an issue activating your 6 month free Disney+ bundle. We are going to send you a Private Note to assist you further. 

*Cassie

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Re: Disney Bundle prompted me for payment
jared1111
Member

Was there ever a successful resolution to this? I think I'm having the same problem.

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Re: Disney Bundle prompted me for payment
danielle829
Member

I did get a response through Disney. I gave them the Verizon reference number, and they helped me out over live chat.  It was the only way to get it resolved. Hope you have the same luck!

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Re: Disney Bundle prompted me for payment
jared1111
Member

Sadly, no. But thanks for letting me know! (Disney support looked up my reference number and couldn't find an active subscription.)

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Re: Disney Bundle prompted me for payment
vzw_customer_support
Customer Support

Hello, jared1111.  We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

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Re: Disney Bundle prompted me for payment
vzw_customer_support
Customer Support

Thank you for sharing your solution with the community, danielle829. We hope you have a fantastic day!

-George

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Re: Disney Bundle prompted me for payment
vzw_customer_support
Customer Support

Hello, jared1111. We want to ensure you receive the help you need to resolve this issue. We are sending you another Private Note so that we can assist you further.

*Cassie

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