Disney Bundle prompted me for payment

[danielle829]

I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and I am being charged on my personal bank account. 

The email address matched, so that is not the issue. I want to be able to use my free trial, but it now seems I have a personal account with Disney+ set up, thanks to Verizon.

Not what I expected. 

[vzw_customer_support]

Hello, danielle829. I am sorry to hear you ran in to an issue activating your 6 month free Disney+ bundle. We are going to send you a Private Note to assist you further. 

*Cassie

[jared1111]

Was there ever a successful resolution to this? I think I'm having the same problem.

[danielle829]

I did get a response through Disney. I gave them the Verizon reference number, and they helped me out over live chat.  It was the only way to get it resolved. Hope you have the same luck!

[jared1111]

Sadly, no. But thanks for letting me know! (Disney support looked up my reference number and couldn't find an active subscription.)

[vzw_customer_support]

Hello, jared1111.  We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

[vzw_customer_support]

Thank you for sharing your solution with the community, danielle829. We hope you have a fantastic day!

-George

[vzw_customer_support]

Hello, jared1111. We want to ensure you receive the help you need to resolve this issue. We are sending you another Private Note so that we can assist you further.

*Cassie