My Samsung S5 phone crashed after an unrequested system update started and was applied. Going through Verizon tech support they eventually recommended doing a factory reset, afterwards I realized not all my data was restored. I found that there are a number of android recovery software applications available that can recover data after a factory reset, but they cost.
Does Verizon provide android recovery software? My phone was working fine before this system update self applied and took out my phone.
As a consumer, I sincerely understand your predicament, RJ1850. Lamentably, we do not have any software options to restore data after a factory reset. We only have the steps to do a factory reset as per this link (https://www.verizonwireless.com/support/knowledge-base-99541/).
Our resources indicate that only data that was previously backed up to the Verizon Cloud (https://www.verizonwireless.com/support/verizon-cloud-faqs/) or any other Cloud service of your choice can be restored to your phone after a factory reset. If any data is missing, then that data was not previously backed up to the Cloud service from which you restored data to your phone. Was I able to answer your question fully?