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Dropped calls Galaxy Fold 2
aprayiii
Novice

My new Fold 2 has many dropped calls / people telling me they can't hear me. My prior S10+ had no issues. Any advice for fixing this, please?

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice

I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice
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Re: Dropped calls Galaxy Fold 2
vzw_customer_support
Customer Support

Hello, Aprayiii. I want to help you figure your voice issues. Turning on LTE helps your device connect to your call using Data to get a more clear connection. Do you have the same issues with HD calls off and turned on? Is it the same issues with calls if you have roaming active, or turned off?
JavierD_VZW

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice

Thanks @vzw_customer_support @javierd_vzw . For network mode I have Global, not LTE/CDMA. For Advanced Calling I have it on and selected HD Voice and Video calling. I have Data Roaming Access turned on. Please advise.

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Re: Dropped calls Galaxy Fold 2
vzw_customer_support
Customer Support

aprayiii, thank you for sharing this information. Can you please clar[fiy if your drop call concern happens everywhere you go? Or only at a specific location? May we have your nearest intersection, City, and zip code so we can accurately pinpoint your location? 

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice

Specific location. Intersection of Alpine St. and St. Andrews Dr. Longmont CO 80504. My prior Samsung S10+ did not have a problem at this same location.

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice

Hi, what is next?

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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice
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Re: Dropped calls Galaxy Fold 2
aprayiii
Novice

I opened a ticket with support and am getting a Network Extender sent to me. But as an FYI I have found that switching to LTE seems to increase the signal slightly. -115 dBm to -112 dBm right now. But the number does change frequently so it's unclear if it helps.

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Re: Dropped calls Galaxy Fold 2
vzw_customer_support
Customer Support

Thanks for keeping us updated.

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