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Dropping calls
BARDEL248
Member

Since the December software update my phone intermittently drops calls or fails to complete a dialed call. What can I do to fix this?

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Re: Dropping calls
vzw_customer_support
Customer Support

Updates should bring improvements, not problems, BARDEL248. What is your zip code? Have you noticed if this issue occurs when in a certain area? Has there been a change in the signal that displays on your phone? Have any of the impacted calls occurred while using WiFi calling?

 

AndreaS_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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