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Dropping calls
jainamit0
Member

I have switched from At&T to Verizon about one year ago. I was loyal customer with ATT for 10 years. I was promised better network coverage with Verizon. I live in Tallahassse, capital of Florida. Initially I would lose signal at a couple of locations in town while driving and my calls would get dropped occasionally. Lately it has been happening more frequently and on busy roads where I used to have good signal before. My internet connection also gets lost more frequently when I am on using an app like Whatsapp and facebook messenger. At home I have better signal strength but also have wifi so hard to tell.

Can this be fixed? I have a Samsung Galaxy S8 phone.

I am seriously thinking of going back to ATT.

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Re: Dropping calls
vzw_customer_support
Customer Support

It is never good to hear you are thinking of leaving us, jainamit0. Let's work together to get to the bottom of your service concerns. What zip code is this happening in? Have you noticed a change in signal since these issues started? Do the drops happen in specific locations? Is the phone's software up to date?  

Derek_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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