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Email address for customer service?
KealaMai
Member

Is there an email address for customer service?  I've been getting the runaround from customer service over the phone and retail store.

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Re: Email address for customer service?
tikibar1
Sr. Leader
Sr. Leader

No, there isn't an e-mail address for Customer Service.  They can be reached via phone, chat, or social media, i.e.,

Contact Us | Verizon Wireless

Reps also roam the forum but a response to posts isn't guaranteed and may take a while.

Re: Email address for customer service?
KealaMai
Member

Thank you. I've tried reaching out via phone and chat, still not getting anything resolved. Smiley Sad

Re: Email address for customer service?
tikibar1
Sr. Leader
Sr. Leader
Re: Email address for customer service?
rcschnoor
Sr. Leader
Sr. Leader

KealaMai wrote:

Thank you. I've tried reaching out via phone and chat, still not getting anything resolved.

Keep in mind, getting something "resolved" does not mean you get a resolution with which you are happy, even if you go through arbitration, mediation or small claims court.

Re: Email address for customer service?
vzw_customer_support
Customer Support

KaelaMai,

We always want you to have the support needed, and value your time. What concerns you?

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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