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Email notifications not working
DESMOU60
Member

Why doesn't my email notifications work on my brand new Samsung S8. This is my 2nd S8 in a 2 week period. Already had to do master reset on 1st device (mind you I lost a lot of important information). That still did not resolve issue went back had to do another master reset to be able to switch which still cost me 30.00 (upgrade fee). All I want is a working phone and of course I'm out of my 14 day buyers remorse so I would have to get a refurbished device. Guess this is my payback for leaving T-Mobile after 13 years.

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Re: Email notifications not working
bearone21
Leader

a master reset to get email notifications???

settings/notifications...is email checked???

Re: Email notifications not working
Ann154
MVP MVP
MVP

I would have removed the email account from the phone first and verified the mobile server settings again.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Email notifications not working
vzw_customer_support
Customer Support

DESMOU60, making sure you are notified when new emails arrive is important. Did this occur from the very beginning when you received your new device? Are you having an issue receiving any other notifications?

 

JoeyM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Email notifications not working
vzw_customer_support
Customer Support

Desmou60

Getting those email notifications is important. bearone21 and Ann154 had some good suggestions to ensure that notifications is checked in settings and to remove/re add the email accounts first. Please let us know how notifications are working after those steps.

 

Here are the links to back up those suggestions. https://www.verizonwireless.com/support/knowledge-base-180734/

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