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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Emergency Alerts

I have a Samsung Galaxy S7, set up to get all alerts, and of course, the Presidential alerts. However, I am NOT getting any alerts, including the test Presidential alert from a couple of days ago. I used to get them when I lived in Tennessee and when I lived in Florida before that. I have since relocated back to Florida and do not get any of the alerts. Not sure what else to do....

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Re: Emergency Alerts
Customer Support

Christianadiehl, I know it's vital that you receive all the necessary emergency alerts whenever possible. I'll be glad to clear up the details and help so you receive all the needed alerts in the future. Please reference the link below to double check your alerts are enabled.


You may also reference our link attached for our Wireless Emergency Alerts FAQ's page that may also explain why you didn't receive the Presidential Alert. If you didn’t receive the alert, you can let FEMA know by emailing Please include your cell phone provider, model, and whether you were indoors or outdoors, stationary or moving, and in a rural or urban setting. I hope this information helps going forward.



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