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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Enabling WiFi calling option is grayed out
RAM1432
Member

Hello community.  I purchased an unlocked S10e through Amazon and have Verizon service.  Reception at my house is not good and I want activate WiFi calling.  Under the Phone App, the toggle to enable WiFI calling is grayed out.  Took the phone to my local Verizon store (very helpful, but they were not able to find a resolution).  They reset the phone network and other settings multiple times, replaced the SIM card, rebooted the system many times....all to no avail.  Any suggestions?  Thank you.

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Re: Enabling WiFi calling option is grayed out
vzw_customer_support
Customer Support

Thanks for reaching out. One thing that I would suggest it checking to make sure the device is compatible with the Verizon network. Wi-Fi calling would be a Verizon specific feature, and you'll need your device to be 100% compatible with the network. You can check by using this link. https://www.verizon.com/bring-your-own-device/  -Joel

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Re: Enabling WiFi calling option is grayed out
RAM1432
Member

Thanks for the quick response.  Yes, I validated that my device is compatible with the Verizon network.  Thanks.

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Re: Enabling WiFi calling option is grayed out
vzw_customer_support
Customer Support

Glad to be of assistance and want you to get the most from the device and network. Is the device updated with the latest software, just to confirm? Calls, texts, and data work as expected off of Wi-Fi?

-Chris