Every phone call cuts out for 2 seconds at the beginning... Galaxy S6
dannogo
Newbie

Almost every phone call... mobile to mobile, or mobile to landline... it cuts out for 1 - 2 seconds in the very beginning of the call...always enough time to say high and start the conversation -- then it cuts out. It happens in many different places -- so nothing to do with coverage problem.

Wondering if its a Samsung problem, or radio software update...does it happen to anyone else?

Thanks

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Re: Every phone call cuts out for 2 seconds at the beginning... Galaxy S6
vzw_customer_support
Customer Service Rep

We understand the importance of keeping your calls connected dannogo. I am sure you want to get this fixed as soon as possible, and we are here to make that happen. When did this issue begin? Does the phone have any physical or liquid damage? What are your device health check findings http://vz.to/2mLOLih

Verizon_Customer_Support

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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